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Issue or Concern?

We are very eager to address any issues or concerns that our patients or their families may experience.

If you have an issue or concern please call the Patient Advocacy phone line:

(845) 333-1164

Patient Advocacy

Our Patient Advocacy program is designed to help patients and their families resolve issues that may emerge during their hospital admission. The Patient Advocate’s role is to listen to concerns, explore and implement solutions. The Patient Advocacy Department also receives compliments on behalf of the organization.

When concerns arise, we encourage the patient or their family to immediately speak to their Nurse or Physician. However, if you feel your concerns weren’t addressed or you prefer to speak with a third party, our Patient Advocates are available to assist you.

The Patient Advocacy office is conveniently located in the Main Lobby of the hospital. 

Office Hours

Monday – Friday:  9:00am – 5:00pm


(845) 333-1164

Messages left after hours or on weekends will be returned the following business day.


Orange Regional Medical Center

Patient Advocacy Department

707 East Main Street

Middletown, NY 10940

If you have a problem involving a bill for services provided by:

  • Orange Regional Medical Center, please call 845-333-2455.
  • The Schumacher Group, please call (888) 703-3301.

Orange Regional
Medical Center

707 East Main Street
Middletown, NY 10940
Directions »

Orange Regional Medical
Group - Middletown

707 East Main Street
Middletown, NY 10940

Orange Regional Medical
Group - Monroe

475 Route 17M
Monroe, NY 10950

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Copyright © 2017 Orange Regional Medical Center
Joint Commission National Quality Approved
A member of the Greater Hudson Valley Health System